Reflections on an event for Services Week 2025 and how organisations are working with service patterns. Read more

My thoughts on UK government plans to increase productivity using AI and digital transformation. Read more

5 years on from COVID-19 and how digital transformation became about a permacrisis. Read more

How the fixed points in our work determine how we make progress. Read more

Exploring the use cases and consequences of AI content, including what this means for brands and trust. Read more

Better understanding the real problem of fixing the UK roads and how technology and innovation might help. Read more

Why change is hard. Exploring how it involves understanding people and team dynamics to try and unlock progress and new ways of doing things. Read more

Exploring optionally and how small bets can be a radical option to make progress. Read more

A response to Pat McFadden’s ‘test and learn’ speech. Read more

What simplicity means to me… why it’s important, and why it’s hard to achieve. Read more

The importance of investment in content design and why Generative AI will only be as good as what it works from. Read more

Exploring my predictions for the coming year in digital transformation. Read more

Reflections on my Multiplied book, 2 years on. Read more

What we take for granted and challenging our intellectual prejudices, as described by Anthony King and Ivor Crewe in The Blunders of our Government. Read more

How organisations need to move to stay healthy. Read more

How can we open up our public resources, data, and physical spaces in more meaningful and useful ways using technology? Read more