AI
Everything changes but you
Exploring themes and sharing links from my talk at UX Scotland 2025. Read more
The ghost of our time
Adam Curtis talking about generative AI. Read more
Busy
A thread of thoughts from news articles this week …AI promises and busy distractions. Read more
Good admin and everything you don’t have to automate
AI-productivity and the importance of sensemaking in front-line work. Read more
Talking about the weather
Exploring the AI mindset around codification that is shaping our future products, services and lives. Read more
Design is care (and sensing carelessness)
Why design is care, and how the experiences we shape and deliver will be defined by how people sense that care in the future. Read more
Van Gogh, Sunflowers
How do you see and respond to the world? A story that’s relevant to the question of AI and creativity. Read more
Create image
Some initial thoughts about ChatGPT–4o image generation capabilities. Read more
Apple Intelligence ads and the lack of a use case
New technology can be inspiring and aspirational, but why future progress is only as good as our imagination. Read more
Improving productivity and the need for service design
My thoughts on UK government plans to increase productivity using AI and digital transformation. Read more
AI content consequences
Exploring the use cases and consequences of AI content, including what this means for brands and trust. Read more
Why aren’t the potholes fixed yet?
Better understanding the real problem of fixing the UK roads and how technology and innovation might help. Read more
The messy middle
Why change is hard. Exploring how it involves understanding people and team dynamics to try and unlock progress and new ways of doing things. Read more
Digital in an AI-era
Breaking down organisational challenges and responding to change with technology. Read more
Happy Christmas from AI
How Coca-Cola used AI to create its 2024 Christmas advert. Read more
Analogue because of digital
The problem with the language of ‘analogue to digital’ when we have a health system that’s already full of technology. Read more
AI Snake Oil
Sharing my notes and thoughts on this new book by Arvind Narayanan and Sayash Kapoor. Read more
An impressionist painting of people working in an agile team
Experimenting with AI image generation. Read more