Doing the work and holding the highest standards
A Bruce Springsteen story from the book Born to Run. The importance of doing the work – how it shows who we are, and that we understand the opportunity and what’s at stake. Read more
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Monsters that you can’t see
Inspired by Doctor Who. The importance of the stories we tell ourselves. What we see and the power of what we don’t. Read more
Everything changes but you
Exploring themes and sharing links from my talk at UX Scotland 2025. Read more
The High Line, NYC
Another example of imagination, inspiration and reinvention – what we can learn from the High Line. Read more
Good design is imagination and inspiration
Why the world needs more imagination, inspiration and reinvention to make progress. Read more
The ghost of our time
Adam Curtis talking about generative AI. Read more
Busy
A thread of thoughts from news articles this week …AI promises and busy distractions. Read more
Good admin and everything you don’t have to automate
AI-productivity and the importance of sensemaking in front-line work. Read more
Talking about the weather
Exploring the AI mindset around codification that is shaping our future products, services and lives. Read more
Design is care (and sensing carelessness)
Why design is care, and how the experiences we shape and deliver will be defined by how people sense that care in the future. Read more
Networked responsibility
Digital transformation has to be a people movement – networked responsibility is the role we all have as individual leaders in making this happen. Read more
Above all the noise
A short story from last week. Staying focused despite the background noise. Read more
Van Gogh, Sunflowers
How do you see and respond to the world? A story that’s relevant to the question of AI and creativity. Read more
Create image
Some initial thoughts about ChatGPT–4o image generation capabilities. Read more
Everything service patterns
Everything I know about and have bookmarked about service patterns work since 2016. Read more
Service pattern people
Reflections on an event for Services Week 2025 and how organisations are working with service patterns. Read more
Things get smaller the further you step away from them
A new post about mental health, walking, and putting things into perspective. Read more