Doing the work and holding the highest standards
A Bruce Springsteen story from the book Born to Run. The importance of doing the work – how it shows who we are, and that we understand the opportunity and what’s at stake. Read more
This is my blog where I’ve been writing for 20 years. You will find posts about digital transformation, design and leadership. You can also find me on Bluesky and LinkedIn. In 2022 I published a book for TPXimpact, Multiplied.
A Bruce Springsteen story from the book Born to Run. The importance of doing the work – how it shows who we are, and that we understand the opportunity and what’s at stake. Read more
Inspired by Doctor Who. The importance of the stories we tell ourselves. What we see and the power of what we don’t. Read more
Exploring themes and sharing links from my talk at UX Scotland 2025. Read more
Another example of imagination, inspiration and reinvention – what we can learn from the High Line. Read more
Why the world needs more imagination, inspiration and reinvention to make progress. Read more
Adam Curtis talking about generative AI. Read more
A thread of thoughts from news articles this week …AI promises and busy distractions. Read more
AI-productivity and the importance of sensemaking in front-line work. Read more
Exploring the AI mindset around codification that is shaping our future products, services and lives. Read more
Why design is care, and how the experiences we shape and deliver will be defined by how people sense that care in the future. Read more
Digital transformation has to be a people movement – networked responsibility is the role we all have as individual leaders in making this happen. Read more
A short story from last week. Staying focused despite the background noise. Read more
How do you see and respond to the world? A story that’s relevant to the question of AI and creativity. Read more
Some initial thoughts about ChatGPT–4o image generation capabilities. Read more
Everything I know about and have bookmarked about service patterns work since 2016. Read more
Reflections on an event for Services Week 2025 and how organisations are working with service patterns. Read more
A new post about mental health, walking, and putting things into perspective. Read more