Improving productivity and the need for service design
My thoughts on UK government plans to increase productivity using AI and digital transformation. Read more
Latest posts and feed
Reflections and memories from COVID-19 lockdown
Reflecting at a personal level on the 5 year anniversary of the pandemic. Read more
Permacrisis
5 years on from COVID-19 and how digital transformation became about a permacrisis. Read more
Good design is structure for the work
Revisiting hypothesis-based approaches and the importance of ideas that end with a question mark. Read more
You are here… or they are here?
How it’s wired into us that we’re the centre of the map. Read more
Anchor points
How the fixed points in our work determine how we make progress. Read more
AI content consequences
Exploring the use cases and consequences of AI content, including what this means for brands and trust. Read more
Why aren’t the potholes fixed yet?
Better understanding the real problem of fixing the UK roads and how technology and innovation might help. Read more
Technology as the infrastructure of everything
Understanding DOGE and why organisations still need to reset their relationships with technology. Read more
The messy middle
Why change is hard. Exploring how it involves understanding people and team dynamics to try and unlock progress and new ways of doing things. Read more
Digital in an AI-era
Breaking down organisational challenges and responding to change with technology. Read more
The importance of the stories we create for ourselves
Philippe Petit’s World Trade Center high-wire stunt in 1974 and the stories we take as true. Read more
Happy Christmas from AI
How Coca-Cola used AI to create its 2024 Christmas advert. Read more
Small bets for digital transformation
Exploring optionally and how small bets can be a radical option to make progress. Read more
Test and learn in UK government
A response to Pat McFadden’s ‘test and learn’ speech. Read more
Most things can be conquered
Taking inspiration from how Billy Connolly talks about living with Parkinson’s Disease and depression. Read more
Smallness
Exploring why it’s possible to grow an organisation while staying beautifully small. Read more
Analogue because of digital
The problem with the language of ‘analogue to digital’ when we have a health system that’s already full of technology. Read more