Ben Holliday

About

This is my blog where I’ve been writing for 20 years. You will find posts about digital transformation, design and leadership. You can also find me on Bluesky and LinkedIn. In 2022 I published a book for TPXimpact, Multiplied.

Public Service Design

Jobsian principles

A response to Richard Pope’s Platformland book – in defence of seamlessness in public service design. Read more

January 17th, 2025. Posted in Design, Government, Public Service Design

Repainting the road markings

Doing the same things again and again creates patterns and systems that become more fragile than certain, no matter how much we try to reinforce them. Read more

September 9th, 2017. Posted in Design, Public Service Design