Monthnote: June 2026
A mid-year catch-up via some new monthnotes. Read more
Speaking
Everything changes but you
Exploring themes and sharing links from my talk at UX Scotland 2025. Read more
Summer anniversaries
Looking back at 10 years of public speaking and 15 years of consultancy and digital transformation work. Read more
Reflections from Services Week 2020
Some reflections on service design and service patterns after speaking in Newcastle at Services Week 2020 – as part of a Government Digital Service series of events. Read more
What is blocking your organisation from designing good services?
A retrospective from UX London 2017: Leading Service Design workshop with Kate Tarling. Read more
Digital Leaders Week 2017: Citizen Experience forum
A write up of the round table forum I was part of this afternoon for Digital Leaders week 2017. Read more
Speaking in 2017
A speaking roundup for 2017. Read more
The last 12 months
An update on the last 12 months, working with the Government Digital Service (GDS), and joining DWP. Read more