Analogue innovation (doing one thing well)
A story about analogue products and new trends, where people want devices that do one thing well again. Read more
Design
Fun at work revisited
Reflecting more on learning to enjoy the size of the problem. Read more
Appy? Thoughts on the new GOV.UK app
My initial thoughts and feedback about the GOV.UK app, its features and future potential. Read more
Everything changes but you
Exploring themes and sharing links from my talk at UX Scotland 2025. Read more
The High Line, NYC
Another example of imagination, inspiration and reinvention – what we can learn from the High Line. Read more
Good design is imagination and inspiration
Why the world needs more imagination, inspiration and reinvention to make progress. Read more
Design is care (and sensing carelessness)
Why design is care, and how the experiences we shape and deliver will be defined by how people sense that care in the future. Read more
Van Gogh, Sunflowers
How do you see and respond to the world? A story that’s relevant to the question of AI and creativity. Read more
Good design is structure for the work
Revisiting hypothesis-based approaches and the importance of ideas that end with a question mark. Read more
You are here… or they are here?
How it’s wired into us that we’re the centre of the map. Read more
Technology as the infrastructure of everything
Understanding DOGE and why organisations still need to reset their relationships with technology. Read more
The messy middle
Why change is hard. Exploring how it involves understanding people and team dynamics to try and unlock progress and new ways of doing things. Read more
Digital in an AI-era
Breaking down organisational challenges and responding to change with technology. Read more
The importance of the stories we create for ourselves
Philippe Petit’s World Trade Center high-wire stunt in 1974 and the stories we take as true. Read more
Jobsian principles
A response to Richard Pope’s Platformland book – in defence of seamlessness in public service design. Read more
Test and learn in UK government
A response to Pat McFadden’s ‘test and learn’ speech. Read more
Smallness
Exploring why it’s possible to grow an organisation while staying beautifully small. Read more
Analogue because of digital
The problem with the language of ‘analogue to digital’ when we have a health system that’s already full of technology. Read more
We’ve got to go through it…
A reminder that how we use simplicity is the most important part of working with complexity. Read more
Making as a form of thinking
What we can learn from the work of Antony Gormley, British sculptor and artist. Read more