Types of design focus
Some working definitions. Why the language we use and what we mean when we’re using a design-led or based approach is important. Read more
This is my blog where I’ve been writing for 20 years. You will find posts about digital transformation, design and leadership. You can also find me on Bluesky and LinkedIn. In 2022 I published a book for TPXimpact, Multiplied.
Some working definitions. Why the language we use and what we mean when we’re using a design-led or based approach is important. Read more
In a design process there are two immediate things that matter: the horizon (immediate goal), and the next steps (immediate steps towards that goal). Read more
Why prototyping doesn’t mean that you have to write code or build software. Read more
What it means to move to a design mindset. Read more
Ambiguity is a key part of design. It points us to the uncomfortable gap between ‘what is’ and ‘what could be’ which is where I believe design adds most value. Read more
Sharing prompts and questions I use when working with product teams. Read more
All design is strategic unless you just see it as implementation. Read more
Understanding maps, why we’re making them, and how they’re useful to service teams. Read more
Thoughts about bias in design. Read more
What we can learn from the military about mapping backwards, and how this applies to service design. Read more
Why artefacts are most useful when they become the design, rather than a plan for doing the design or building a product. Read more