The link between hypotheses and telling stories
Useful formats for capturing and working with hypotheses as stories. Read more
Design
Reflections from Services Week 2020
Some reflections on service design and service patterns after speaking in Newcastle at Services Week 2020 – as part of a Government Digital Service series of events. Read more
Open is inspiring
Why working in the open can also be inspiring. Read more
Strategy
Most strategy is finding the clearest, or best available route forward for making progress (rather than standing still). Read more
A house without windows
The windows we build into our work are about giving ourselves a way to see the world outside, as well as letting the world see us. Read more
Types of design focus
Some working definitions. Why the language we use and what we mean when we’re using a design-led or based approach is important. Read more
Simple models
The importance of simplicity and clarity of frameworks that can help us to work with complex subject matters. Read more
The horizon and the next steps
In a design process there are two immediate things that matter: the horizon (immediate goal), and the next steps (immediate steps towards that goal). Read more
Learning to prototype is more important than learning to code
Why prototyping doesn’t mean that you have to write code or build software. Read more
A design state of mind
What it means to move to a design mindset. Read more
Ambiguity and design
Ambiguity is a key part of design. It points us to the uncomfortable gap between ‘what is’ and ‘what could be’ which is where I believe design adds most value. Read more