Ben Holliday

About

This is my blog where I’ve been writing for 20 years. You will find posts about digital transformation, design and leadership. You can also find me on Bluesky and LinkedIn. In 2022 I published a book for TPXimpact, Multiplied.

Design

Learning to prototype is more important than learning to code

February 26th, 2019. Posted in Design

A design state of mind

February 22nd, 2019. Posted in Design

Ambiguity and design

December 1st, 2018. Posted in Design, Service Design

Prompts for design leaders working with product teams

November 14th, 2018. Posted in Design, Leading Service Design

What makes a design education?

September 21st, 2018. Posted in Design

All design is strategic

July 14th, 2018. Posted in Design

Service mapping and different types of maps

June 25th, 2018. Posted in Design, Service Design

Bias in design

April 25th, 2018. Posted in Design

The consultants fallacy

April 24th, 2018. Posted in Design

Working forwards and working backwards

April 20th, 2018. Posted in Design, Service Design

Working with design detail

April 20th, 2018. Posted in Design, Service Design

Raise your expectations

April 6th, 2018. Posted in Design

The strange becoming familiar

April 4th, 2018. Posted in Design

Quality conversations over process

March 13th, 2018. Posted in Design, Seniority in design, Service Design

Seniority in design

January 11th, 2018. Posted in Design, Seniority in design

Digital as physical objects

December 16th, 2017. Posted in Design, Digital, Digital Transformation, UX

Estate agents. An example of a broken digital business model?

December 13th, 2017. Posted in Design, Digital

Sticks in the ground for public services

December 12th, 2017. Posted in architecture, Design, Digital, Service Design

Is digital destroying a generation?

December 9th, 2017. Posted in Design, Digital, mental health

Attention-driven design versus connection-driven design

December 6th, 2017. Posted in Design, Digital, digital marketing, Service Design