Ben Holliday

This is my blog where I’ve been writing for 20 years. You will find posts about digital transformation, design and leadership. You can also find me on Bluesky and LinkedIn. In 2022 I published a book for TPXimpact, Multiplied.

Design

All design is strategic

Service mapping and different types of maps

Bias in design

The consultants fallacy

Working forwards and working backwards

Working with design detail

Raise your expectations

The strange becoming familiar

Quality conversations over process

Seniority in design

Digital as physical objects

Estate agents. An example of a broken digital business model?

Sticks in the ground for public services

Is digital destroying a generation?

Attention-driven design versus connection-driven design

Digital expectations of physical spaces

Connected: things of the internet versus the Internet of Things (IoT)

Designing without an alternative

Digital by design

Sticks in the ground