Ben Holliday

This is my blog where I’ve been writing for 20 years. You will find posts about digital transformation, design and leadership. You can also find me on Bluesky and LinkedIn. In 2022 I published a book for TPXimpact, Multiplied.

Designing Services

An introduction to service modelling

Introducing and exploring a way for organisations to create, test, and scale the design of whole services. Read more

How to use service patterns in your organisation

How to work with service patterns to deliver consistency and quality of design at scale. Read more

New models for service ownership and leadership

New questions about how we design, develop, maintain and improve whole services. Read more

Strategy

Most strategy is finding the clearest, or best available route forward for making progress (rather than standing still). Read more

Comparing service design and business design

How service design can bring a new set of approaches and focus to organisations. Read more

The importance of frameworks and first principles in service design

Why the importance of frameworks is that you focus on a smaller set of things, because you can’t focus on everything. Read more

There is no digital service design

Why service design will never be effective if it’s only seen as digital or given the remit to work as digital. Read more

Comparing service design and business analysis

How service design and business analyst roles have similar skill sets, but why they require different types of focus and mindsets. Read more