Improving productivity and the need for service design
My thoughts on UK government plans to increase productivity using AI and digital transformation. Read more
Government
Technology as the infrastructure of everything
Understanding DOGE and why organisations still need to reset their relationships with technology. Read more
The messy middle
Why change is hard. Exploring how it involves understanding people and team dynamics to try and unlock progress and new ways of doing things. Read more
How to work in the open in government
How some government organisations have drifted into ‘semi-working in the open’ and what the alternatives are. Read more
Knowing when you’re at the tea party
When the ridiculous becomes normal and the normal ridiculous. Don’t accept the madness Read more
The needs of government
Understanding user needs and understanding the needs of government isn’t a choice. You need to do both Read more
The problem with ‘customer’
Why it’s important that we’re having the conversation Read more
Thinking about how we use evidence in user-centred design
The challenge of how to bring together traditional types of evidence-driven decision making and a new focus on delivering digital at the Department for Work and Pensions. Read more