Ben Holliday

About

This is my blog where I’ve been writing for 18 years. You will find posts about digital transformation, design and leadership. You can also find me on Bluesky, less frequently now on X (formally Twitter), and on LinkedIn. In 2022 I published a book for TPXimpact, Multiplied.

research

Hypotheses in user research and discovery

March 10th, 2019. Posted in research

Deciding

December 19th, 2016. Posted in Design, Everyday is an opportunity to write something, research

Thinking about how we use evidence in user-centred design

July 20th, 2016. Posted in Design, Government, research, Service Design

The weight of starting

June 12th, 2016. Posted in Agile, Design, research

We only notice what we notice

May 1st, 2016. Posted in Design, research

What people want and what people need

April 15th, 2016. Posted in Books, Design, research

The death and resurrection of the user persona, proto-persona, and more

February 25th, 2016. Posted in Design, research, UX

A question about user needs: Understanding the job

August 26th, 2015. Posted in research

Asking the right questions to frame the problem

July 28th, 2015. Posted in Agile, Design, research

Making user research deliberate

June 15th, 2015. Posted in research

Discovery. We’re not scared

June 5th, 2015. Posted in Design, research

Empathy

March 26th, 2015. Posted in Design, research

UXPA – The State of UX

March 25th, 2015. Posted in Design, research, Speaking, UX

It seemed to test okay

March 22nd, 2015. Posted in Design, research

Speaking roundup

March 21st, 2015. Posted in Design, research, Speaking

Getting closer to context and extremes in product design

February 14th, 2015. Posted in Design, research

Big trucks and user research

October 23rd, 2014. Posted in Design, research

The last 12 months

October 12th, 2014. Posted in Design, personal, research, Speaking