Why the quality of your conversations is as important as your process. Read more

Are you a senior designer? Here are some of the things I think define seniority in design. Read more

The new King’s Cross station in London. A story about the importance of starting with an idea. Read more

Why the mistakes you make are sometimes your biggest opportunities. Read more

How can we open up our public resources, data, and physical spaces in more meaningful and useful ways using technology? Read more

The civic architecture that reminds us about the bold vision needed for public services and spaces Read more

Attention-driven design is a choice, thinking about the alternative. Read more

Why connection-driven design is important. Read more

The potential of digital is for your environment to be one step ahead of your experience. Read more

Experiences should become increasingly connected as the result of services built around internet connectivity, but there’s a much bigger picture and opportunity. Read more

The importance of digital – part 4. Read more

The importance of digital – part 3. Read more

Design is arrogant. It must also learn to be humble. Read more

We all have a genuine need to be treated and thought of as individuals. And we all have a story that’s worth hearing. Read more

A story about my first week at art college 20 years ago (1997). Read more

Doing the same things again and again creates patterns and systems that become more fragile than certain, no matter how much we try to reinforce them. Read more

Design is a good idea because it can introduce small moments of joy into the world. Read more