Ben Holliday

This is my blog where I’ve been writing for 18 years. You will find posts about digital transformation, design and leadership. You can also find me on Bluesky, less frequently now on X (formally Twitter), and on LinkedIn. In 2022 I published a book for TPXimpact, Multiplied.

Design

Design principles for better iteration

Everything is hypothesis driven design

Design feedback with feeling

Service architecture and user journeys

Tell the user story

Thinking about iteration

Discovery. We’re not scared

Interaction design is more than designing user interactions

Empathy

UXPA – The State of UX

It seemed to test okay

Speaking roundup

Getting closer to context and extremes in product design

Not acting is doing something

Big trucks and user research

The last 12 months

Refresh Edinburgh

Kelly Goto, Beyond Usability: Mapping Emotion to Experience

Don Norman, Emotional Design for the World of Objects

Mobile Elephant