Ben Holliday

This is my blog where I’ve been writing for 20 years. You will find posts about digital transformation, design and leadership. You can also find me on Bluesky and LinkedIn. In 2022 I published a book for TPXimpact, Multiplied.

Organisation Design

The need to move to stay healthy

How organisations need to move to stay healthy. Read more

Designing better organisations

Why internal user experience matters to delivering better services. Read more

Collective, small, actions as culture

Keeping the discipline and focus to do things deliberately and to do things differently. Read more

Knowing when you’re at the tea party

When the ridiculous becomes normal and the normal ridiculous. Don’t accept the madness Read more

Let’s pretend

Imagining the alternative. Read more

The gentle art of stopping

Creating better missions

Missions are built on words then actions. What helps define a great mission statement? Read more

What doesn’t hurt can eventually kill you

Inertia is the biggest killer in the workplace Read more

The technology trap

Are you building momentum or applying the brakes? Read more

The advantage of facing forwards

Problems are opportunities and opportunities are problems to be solved. Start by recognising the size of the opportunity in front of you Read more

Scaling user-centred design

Supersized. Making design work in large organisations

Does your organisation have design leadership? Read more

Currency

The relationships we build with people at work Read more

Disrupters vs Unifiers

Learning to play distinct roles at different times Read more

The bold city

Those that survive will be bold and imaginative Read more

Everyone wants to solve the problem

What failing organisations have in common? Read more