Ben Holliday

About

This is my blog where I’ve been writing for 20 years. You will find posts about digital transformation, design and leadership. You can also find me on Bluesky and LinkedIn. In 2022 I published a book for TPXimpact, Multiplied.

Latest posts and feed

Everyone wants to solve the problem

What failing organisations have in common? Read more

April 30th, 2016. Posted in Agile, Leadership, Organisation Design

What people want and what people need

April 15th, 2016. Posted in Books, Design, Research

Be kind. Start with yourself

April 12th, 2016. Posted in Leadership

Is it transformational?

March 17th, 2016. Posted in Culture, Design, Service Design

Service design in London, and everything else that happened

March 17th, 2016. Posted in Personal, Service Design

What can you do now?

March 4th, 2016. Posted in behavioural science, Design, Government

The death and resurrection of the user persona, proto-persona, and more

I tell people to kill their personas because of my own experience of researching and designing them. Read more

February 25th, 2016. Posted in Design, Research, UX

Fixing the broken windows and making design matter

February 11th, 2016. Posted in Culture, Design, New York

Grounded: the things that made me smile this morning

February 11th, 2016. Posted in Personal, Reflection

Adventures in service design and everything else

Reflections on service design in government at the start of 2016. Read more

February 7th, 2016. Posted in Design

Booking a package holiday

January 21st, 2016. Posted in Design

Being right is slow progress

December 18th, 2015. Posted in Design

2015 – Keep going

December 18th, 2015. Posted in Design, Personal, updates

Talking about service design

Some reflection after my Digital Public Services talk in Manchester last month. Read more

December 3rd, 2015. Posted in Design

People, just do nothing

September 24th, 2015. Posted in be invested, Leadership

Kill your intranet

September 14th, 2015. Posted in Design

Start with one thing

Start with one thing is a design approach I really like. It makes you focus on what’s really important. Read more

September 10th, 2015. Posted in Agile, Design

What matters. Building a design community

September 7th, 2015. Posted in Design, Leadership

A question about user needs: Understanding the job

August 26th, 2015. Posted in Research

Asking the right questions to frame the problem

This is something that many teams struggle with. These 5 questions will get you started. Read more

July 28th, 2015. Posted in Agile, Design, Research