Latest posts and feed
Hypotheses in user research and discovery
Formats for working with hypotheses in Discovery as part of user research. Read more
The horizon and the next steps
In a design process there are two immediate things that matter: the horizon (immediate goal), and the next steps (immediate steps towards that goal). Read more
Learning to prototype is more important than learning to code
Why prototyping doesn’t mean that you have to write code or build software. Read more
What’s on my bookshelf this winter/spring (2019)
This is what I’ve been reading over the past few months (stretching back to the end of 2018). The rest of this list is books I’m planning to read over the next few months. Read more
A design state of mind
What it means to move to a design mindset. Read more
Ambiguity and design
Ambiguity is a key part of design. It points us to the uncomfortable gap between ‘what is’ and ‘what could be’ which is where I believe design adds most value. Read more
The roundup. November 2018
My November round up. Read more
Prompts for design leaders working with product teams
Sharing prompts and questions I use when working with product teams. Read more
For the love of the blog
Ending my experiment with blogging more on Medium. Read more
Shared working definitions
The purpose of defining something is to create a shared understanding of words, ideas, and processes with a wider group of people. Read more
A service-oriented approach to organisation design
How a service-oriented approach is an effective way of organising change and managing priorities inside organisations. Read more
There is no digital service design
Why service design will never be effective if it’s only seen as digital or given the remit to work as digital. Read more
Seniority, anxiety and dealing with confidence issues
A short follow up to my blog post about seniority in design. Read more