Ben Holliday

This is my blog where I’ve been writing for 20 years. You will find posts about digital transformation, design and leadership. You can also find me on Bluesky and LinkedIn. In 2022 I published a book for TPXimpact, Multiplied.

Latest posts and feed

Is digital destroying a generation?

Attention-driven design is a choice, thinking about the alternative. Read more

Attention-driven design versus connection-driven design

Why connection-driven design is important. Read more

Reading the news and digital business models

Some thoughts on digital publishing. Read more

Digital expectations of physical spaces

The potential of digital is for your environment to be one step ahead of your experience. Read more

Connected: things of the internet versus the Internet of Things (IoT)

Experiences should become increasingly connected as the result of services built around internet connectivity, but there’s a much bigger picture and opportunity. Read more

Designing without an alternative

The importance of digital – part 4. Read more

Digital by design

The importance of digital – part 3. Read more

The end of digital?

The importance of digital – part 2. Read more

Dropping digital?

The importance of digital – part 1. Read more

Convenience isn’t digital

Why we need a different response to convenience in a digital age. Read more

What’s on my bookshelf this autumn/winter (2017)

My reading list for this autumn/winter 2017. Read more

Things I use Twitter for

Some principles for blogging

Explaining my own approach to blogging, and making this sharable. Read more

Vertical lines and loose boundaries

The size and the shape of the problem is best served by vertical lines and loose boundaries. Read more

Designing better organisations

Why internal user experience matters to delivering better services. Read more

Sticks in the ground

Design is arrogant. It must also learn to be humble. Read more

hub by Premier Inn. Is it digital?

Anxiety labels and emotional needs

We all have a genuine need to be treated and thought of as individuals. And we all have a story that’s worth hearing. Read more

Mark making and broad strokes

A story about my first week at art college 20 years ago (1997). Read more

Art is emotive

We all find meaning in life through art and how things make us feel. Read more