Is digital destroying a generation?
Attention-driven design is a choice, thinking about the alternative. Read more
Latest posts and feed
Attention-driven design versus connection-driven design
Why connection-driven design is important. Read more
Reading the news and digital business models
Some thoughts on digital publishing. Read more
Digital expectations of physical spaces
The potential of digital is for your environment to be one step ahead of your experience. Read more
Connected: things of the internet versus the Internet of Things (IoT)
Experiences should become increasingly connected as the result of services built around internet connectivity, but there’s a much bigger picture and opportunity. Read more
Designing without an alternative
The importance of digital – part 4. Read more
Digital by design
The importance of digital – part 3. Read more
The end of digital?
The importance of digital – part 2. Read more
Dropping digital?
The importance of digital – part 1. Read more
Convenience isn’t digital
Why we need a different response to convenience in a digital age. Read more
What’s on my bookshelf this autumn/winter (2017)
My reading list for this autumn/winter 2017. Read more
Some principles for blogging
Explaining my own approach to blogging, and making this sharable. Read more
Vertical lines and loose boundaries
The size and the shape of the problem is best served by vertical lines and loose boundaries. Read more
Designing better organisations
Why internal user experience matters to delivering better services. Read more
Sticks in the ground
Design is arrogant. It must also learn to be humble. Read more
Anxiety labels and emotional needs
We all have a genuine need to be treated and thought of as individuals. And we all have a story that’s worth hearing. Read more
Mark making and broad strokes
A story about my first week at art college 20 years ago (1997). Read more
Art is emotive
We all find meaning in life through art and how things make us feel. Read more