Ben Holliday

About

This is my blog where I’ve been writing for 20 years. You will find posts about digital transformation, design and leadership. You can also find me on Bluesky and LinkedIn. In 2022 I published a book for TPXimpact, Multiplied.

Service Design

Analogue because of digital

November 13th, 2024. Posted in AI, Data, Design, Service Design

Finding a human response

November 3rd, 2023. Posted in Service Design, shortread

Ready for everything, or ready for anything?

February 22nd, 2021. Posted in Design, Service Design, Thoughts

Mezzanine levels for service design

February 21st, 2021. Posted in Service Design

As-is for service design

February 21st, 2021. Posted in Service Design

An introduction to service modelling

May 19th, 2020. Posted in Designing Services, Service Design

Systems, design thinking

April 13th, 2020. Posted in Service Design, shortread

Map making

February 29th, 2020. Posted in Design, Service Design

How to use service patterns in your organisation

November 12th, 2019. Posted in Designing Services, Service Design

New models for service ownership and leadership

November 6th, 2019. Posted in Designing Services, Leadership, Service Design

Comparing service design and business design

June 7th, 2019. Posted in Designing Services, Service Design

The importance of frameworks and first principles in service design

April 26th, 2019. Posted in Designing Services, Service Design

Ambiguity and design

December 1st, 2018. Posted in Design, Service Design

Shared working definitions

October 8th, 2018. Posted in Service Design

There is no digital service design

September 19th, 2018. Posted in Designing Services, Service Design

It’s not a redesign

June 25th, 2018. Posted in Service Design

Service mapping and different types of maps

June 25th, 2018. Posted in Design, Service Design

The power of being informed and the problem of being uninformed

May 11th, 2018. Posted in Service Design

Working forwards and working backwards

April 20th, 2018. Posted in Design, Service Design

Comparing service design and business analysis

April 20th, 2018. Posted in Business analysis, Designing Services, Service Design