From product to a service mindset
Exploring the need for a service mindset in product-focused organisations. Read more
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A collaboration of the physical forms of the world with the imagination of humans
Notes and service design inspiration around map-making and exploring – taken from the book Mountains of the Mind by Robert Macfarlane. Read more
Simplifying the proceedings of family court interactions
A service mindset example, from the BBC Radical podcast with Amol Rajan – Law and Order: How to Fix Britain’s Courts – an interview with Lady Brenda Hale. Read more
Notes on flattening the earth
Learning about the tactics and business models of Big Tech. And what comes after an AI bubble? Read more
Analogue innovation (doing one thing well)
A story about analogue products and new trends, where people want devices that do one thing well again. Read more
It’s your relationship with the ground that shifts
Notes and a reflection from The Ministry of Time, the 2024 debut novel by Kaliane Bradley. Read more
43 minutes per staff member per day
Looking at the latest NHS framing of time savings from investment in AI, and the continued need to better reimagine how we work with technology. Read more
Fun at work revisited
Reflecting more on learning to enjoy the size of the problem. Read more
Making the world a place of possibility
A small quote and reflection from Celeste Ng’s most recent novel: Our Missing Hearts. Read more
New ways of organising
Revisiting service-oriented approaches and thinking about the organising principles needed to support system-level change. Read more
Appy? Thoughts on the new GOV.UK app
My initial thoughts and feedback about the GOV.UK app, its features and future potential. Read more
Doing the work and holding the highest standards
A Bruce Springsteen story from the book Born to Run. The importance of doing the work – how it shows who we are, and that we understand the opportunity and what’s at stake. Read more
Deep inside the extremes of our own tech bubbles
Some thoughts on AI pessimism versus AI hype, and the need to find new spaces where possibility and optimism in technology can remain alive. Read more
Monsters that you can’t see
Inspired by Doctor Who. The importance of the stories we tell ourselves. What we see and the power of what we don’t. Read more
Everything changes but you
Exploring themes and sharing links from my talk at UX Scotland 2025. Read more
The High Line, NYC
Another example of imagination, inspiration and reinvention – what we can learn from the High Line. Read more
Good design is imagination and inspiration
Why the world needs more imagination, inspiration and reinvention to make progress. Read more
The ghost of our time
Adam Curtis talking about generative AI. Read more