Ben Holliday

This is my blog where I’ve been writing for 20 years. You will find posts about digital transformation, design and leadership. You can also find me on Bluesky and LinkedIn. In 2022 I published a book for TPXimpact, Multiplied.

Latest posts and feed

Good design is imagination and inspiration

Why the world needs more imagination, inspiration and reinvention to make progress. Read more

Every ice cream flavour imaginable

The ghost of our time

Adam Curtis talking about generative AI. Read more

Busy

A thread of thoughts from news articles this week …AI promises and busy distractions. Read more

Good admin and everything you don’t have to automate

AI-productivity and the importance of sensemaking in front-line work. Read more

Talking about the weather

Exploring the AI mindset around codification that is shaping our future products, services and lives. Read more

Design is care (and sensing carelessness)

Why design is care, and how the experiences we shape and deliver will be defined by how people sense that care in the future. Read more

Networked responsibility

Digital transformation has to be a people movement – networked responsibility is the role we all have as individual leaders in making this happen. Read more

Above all the noise

A short story from last week. Staying focused despite the background noise. Read more

Van Gogh, Sunflowers

How do you see and respond to the world? A story that’s relevant to the question of AI and creativity. Read more

Monthnote: March 2025

Create image

Some initial thoughts about ChatGPT–4o image generation capabilities. Read more

Everything service patterns

Everything I know about and have bookmarked about service patterns work since 2016. Read more

Service pattern people

Reflections on an event for Services Week 2025 and how organisations are working with service patterns. Read more

Things get smaller the further you step away from them

A new post about mental health, walking, and putting things into perspective. Read more

A story of data indicators

A personal example of misinterpreting data, and how data indicators shape the stories we’re part of. Read more

Apple Intelligence ads and the lack of a use case

New technology can be inspiring and aspirational, but why future progress is only as good as our imagination. Read more

Improving productivity and the need for service design

My thoughts on UK government plans to increase productivity using AI and digital transformation. Read more

Reflections and memories from COVID-19 lockdown

Reflecting at a personal level on the 5 year anniversary of the pandemic. Read more

Permacrisis

5 years on from COVID-19 and how digital transformation became about a permacrisis. Read more