Latest posts and feed
Patterns of things that break
The escalator is now stairs. Read more
Here’s your permission to go ahead and break things
Finding your appetite for destruction. Read more
The automation reading list
Featuring Amazon Go, Apple self checkout, a Daily Mail headline and some good books Read more
The tipping point for voice activated services
My (not so bold) predictions. Read more
The problem with ‘customer’
Why it’s important that we’re having the conversation Read more
Everyday is an opportunity to write something
The start of a writing experiment in December 2016. Read more
Creating better missions
Missions are built on words then actions. What helps define a great mission statement? Read more
Town hall clock feedback
Surrounding your team with data and better sense making. Read more
Fuzzy words and actions
Why your mission is only as good as your focus. Read more
What does a successful product or service look like?
Success looks like a product or service that solves a real problem for people Read more
Knowing when to fight and when not to fight
Is it worth winning the argument? Read more
What doesn’t hurt can eventually kill you
Inertia is the biggest killer in the workplace Read more
The technology trap
Are you building momentum or applying the brakes? Read more
Creativity, or reasons to get up and move
Thoughts about creativity, inspired by Elizabeth Gilbert’s book Big Magic: Creative Living Beyond Fear. Read more
The advantage of facing forwards
Problems are opportunities and opportunities are problems to be solved. Start by recognising the size of the opportunity in front of you Read more
Thinking about how we use evidence in user-centred design
The challenge of how to bring together traditional types of evidence-driven decision making and a new focus on delivering digital at the Department for Work and Pensions. Read more