A reminder that how we use simplicity is the most important part of working with complexity. Read more

What we can learn from the work of Antony Gormley, British sculptor and artist. Read more

Exploring my predictions for the coming year in digital transformation. Read more

Exploring the importance of test and learn approaches and the attitudes we have towards failure. Read more

A story about upgrading my mobile phone contract with EE. Read more

The importance of caring deeply about your work, but learning how to hold that responsibility lightly. Read more

How we need to value design time over the outputs of design. Read more

A story about The Glasgow School of Art. Exploring the idea of connectedness – the intentional, creative focus on detail and patterns. Read more

What it means to design from outliers. The work needed to understand and meet people at an initial point of exclusion, disadvantage, or lack of existing service reach. Read more

Exploring how technology adapts – from hearing loss to sing-along Encanto. Read more

Why it’s not smart to design for everything. Read more

How often is it that we’re not able to see where we’ll get stuck in our work? Read more

A story that starts with planning decisions in Coventry, and the problem of design losing any sense of the places and communities it represents. Read more

Exploring the stages how design helps organisations to manage uncertainty. Read more

Why prototyping can be an important tool for learning as part of discovery work. Read more

Some practical advice for simplifying your slide decks, and for thinking about what you want to communicate. Read more

Some more thoughts on design feedback. Do you need to push or pull? Read more

Sometimes there isn’t a good reason to try something new. Other than, why not? Read more

Understanding and using service maps as moments in time. Read more