Ben Holliday

This is my blog where I’ve been writing for 20 years. You will find posts about digital transformation, design and leadership. You can also find me on Bluesky and LinkedIn. In 2022 I published a book for TPXimpact, Multiplied.

Latest posts and feed

Tell the user story

In agile we talk a lot about user stories but we don’t spend enough time telling the stories of our users. Read more

Thinking about iteration

Making user research deliberate

Hold your nerve

Learning to trust ourselves and worry less. Some inspiration from Susan Jeffers’ book: Feel the Fear and Do It Anyway. Read more

Discovery. We’re not scared

Interaction design is more than designing user interactions

Empathy

UXPA – The State of UX

It seemed to test okay

Speaking roundup

Getting closer to context and extremes in product design

Not acting is doing something

What design can learn from the Neurologist Dr Allan Ropper. Read more

Big trucks and user research

Why user research needs to start by looking for the most significant problems. Are we even building the right thing? Read more

The last 12 months

An update on the last 12 months, working with the Government Digital Service (GDS), and joining DWP. Read more

Speaking 2013

Despite the imperfections

Refresh Edinburgh

dConstruct 2011 – Expectations and Ideas

Craig Mod, What Is the Shape of the Future Book?

Matthew Sheret, Pocket Scale