Learning to prototype is more important than learning to code
Why prototyping doesn’t mean that you have to write code or build software. Read more
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What’s on my bookshelf this winter/spring (2019)
This is what I’ve been reading over the past few months (stretching back to the end of 2018). The rest of this list is books I’m planning to read over the next few months. Read more
A design state of mind
What it means to move to a design mindset. Read more
Ambiguity and design
Ambiguity is a key part of design. It points us to the uncomfortable gap between ‘what is’ and ‘what could be’ which is where I believe design adds most value. Read more
The roundup. November 2018
My November round up. Read more
Prompts for design leaders working with product teams
Sharing prompts and questions I use when working with product teams. Read more
For the love of the blog
Ending my experiment with blogging more on Medium. Read more
Shared working definitions
The purpose of defining something is to create a shared understanding of words, ideas, and processes with a wider group of people. Read more
There is no digital service design
Why service design will never be effective if it’s only seen as digital or given the remit to work as digital. Read more
Seniority, anxiety and dealing with confidence issues
A short follow up to my blog post about seniority in design. Read more
All design is strategic
All design is strategic unless you just see it as implementation. Read more
It’s not a redesign
I don’t like talking about ‘redesign’. The challenge is to design services all the time. Not to redesign them. Read more
Service mapping and different types of maps
Understanding maps, why we’re making them, and how they’re useful to service teams. Read more