Ben Holliday

About

This is my blog where I’ve been writing for 20 years. You will find posts about digital transformation, design and leadership. You can also find me on Bluesky and LinkedIn. In 2022 I published a book for TPXimpact, Multiplied.

Latest posts and feed

The death and resurrection of the user persona, proto-persona, and more

February 25th, 2016. Posted in Design, research, UX

Fixing the broken windows and making design matter

February 11th, 2016. Posted in culture, Design

Grounded: the things that made me smile this morning

February 11th, 2016. Posted in personal, reflection

Adventures in service design and everything else

February 7th, 2016. Posted in Design

Booking a package holiday

January 21st, 2016. Posted in Design

Being right is slow progress

December 18th, 2015. Posted in Design

2015 – Keep going

December 18th, 2015. Posted in Design, personal, updates

Talking about service design

December 3rd, 2015. Posted in Design

People, just do nothing

September 24th, 2015. Posted in be invested, Leadership

Kill your intranet

September 14th, 2015. Posted in Design

Start with one thing

September 10th, 2015. Posted in Agile, Design

What matters. Building a design community

September 7th, 2015. Posted in Design, Leadership

A question about user needs: Understanding the job

August 26th, 2015. Posted in research

Asking the right questions to frame the problem

July 28th, 2015. Posted in Agile, Design, research

Design principles for better iteration

July 27th, 2015. Posted in Agile, Design

Everything is hypothesis driven design

July 16th, 2015. Posted in Agile, Design

Design feedback with feeling

July 3rd, 2015. Posted in Agile, Design

Service architecture and user journeys

July 1st, 2015. Posted in Design, Service Design

Tell the user story

July 1st, 2015. Posted in Agile, Design

Thinking about iteration

June 19th, 2015. Posted in Agile, Design